SRE & Reliability Practice
SRE consulting: reliability as a practice, not a dashboard.
Most organisations already have monitoring tools. Fewer have an SRE practice: alerts with ownership, dashboards tied to service objectives, and incidents that flow cleanly into ITSM so operational learning becomes part of delivery.
The practice layer above the monitoring platform.
Buying tools and building a reliability practice are two different projects. Monitoring & Observability covers the platform: what gets collected, how it is integrated, and who runs it afterwards. This page covers the operating model that sits on top of it — what counts as reliable, who owns an alert at three in the morning, and how an incident turns into a design change instead of a closed ticket.
SLOs and error budgets
Define what reliable enough actually means for each service, so change risk and engineering effort are argued from evidence rather than from whoever is loudest.
Alert ownership and on-call
Every alert earns an owner, a threshold, an escalation path, and a reason to exist. On-call stops absorbing noise nobody intends to act on.
Incident and problem process
Beyond wiring the integration: the operating discipline that makes an event an attributable incident, and the problem process that stops the same failure returning.
Post-incident learning
Blameless review that produces a design change rather than a closed ticket, so what operations learns reaches the people building the next release.
Toil reduction
Find the repeated manual operations quietly consuming the team, automate them, and keep the reporting that proves they stayed fixed.
Reliability reporting
Service reporting drawn from one telemetry set that satisfies an engineering stand-up and an assurance board without being rebuilt for each.
Anonymised delivery evidence.
- For a UK government-focused hosting and reseller platform, integrated monitoring with DevOps and ITIL process, including custom automated integrations back into ServiceNow, so events arrived as owned, tracked incidents rather than as email.
- For a cloud managed-services provider, connected Zabbix and Grafana telemetry to ServiceNow incident management with asset-tagged performance data, giving each alert an identifiable service and owner.
- For a global availability and disaster-recovery services provider, automated Windows and Linux patching across a managed estate spanning 22 datacentres, sustaining 96% patching success and the reporting needed to evidence it.
- On a nationally significant public-sector programme, delivered disaster recovery and business continuity across production workloads, with full segmentation across development, staging, and production.
When this fits.
This service fits organisations that already own monitoring tools but still get paged for things nobody acts on, cannot say which service an alert belongs to, or close incidents without anything changing. If the platform itself is the gap, start with Monitoring & Observability and come back to the practice afterwards. It pairs with DevOps and Automation where the fix is repeatable deployment, patching, and configuration management.