See problems before your customers do.
Architecture and integration of monitoring and observability platforms at enterprise scale — from tool selection through to ITSM integration, alert tuning, and handover to the teams who run it.
Anonymised delivery evidence.
- For a cloud managed-services provider, designed and built an AWS-hosted monitoring platform on Zabbix and Grafana, including SSM agent deployment, CloudWatch alarms, and asset-tagged performance data.
- For an IL3 and OFFICIAL-compliant government cloud platform, built the monitoring and automation toolset from collection hubs, collectors, and SCOM integration, with a customer self-service patching portal on top.
- For a UK government-focused hosting and reseller platform, deployed Zenoss, ELK, Zabbix, and Splunk across the estate so a fragmented set of tools became one operating picture.
Most of this work is covered by non-disclosure agreements, so engagements are described by shape and scale rather than by client name.
What we build.
Monitoring platform architecture
Design and enterprise deployment of monitoring stacks matched to your estate and budget — commercial or open source, cloud or on-premise.
ITSM & workflow integration
Monitoring that raises the right ticket, in the right queue, with the right asset attached — automated incident creation, CMDB sync, and closure workflows.
Alerting & event management
ITIL-aligned event, alerting, and performance management — tuned to cut noise so on-call engineers only wake up for things that matter.
Dashboards & reporting
Executive visibility and engineering insight from the same data — performance dashboards, capacity trends, and service reporting stakeholders actually read.
Cloud-native monitoring
Azure Monitor and AWS CloudWatch design, correlated with your central tooling so cloud workloads aren’t a visibility blind spot.
Service transition & enablement
Runbooks, documentation, and training so monitoring survives handover — built for the BAU teams who will own it long after we leave.
Monitoring is only useful when someone acts on it.
Most estates don’t lack monitoring — they lack signal. We’ve rebuilt monitoring for managed service providers and enterprises where thousands of devices needed one coherent view.
- Consolidated tooling instead of overlapping agents.
- Alerts wired to incident process, not inboxes.
- Dashboards aligned to services, not servers.
Get a clear view of your estate.
Book a call and we’ll review your current monitoring coverage and where the gaps are.
From platform build to reliability practice.
If the tools are already in place but alerts, SLOs, ownership, and ITSM workflow need to mature, see SRE & Observability Consulting.