Monitoring & Observability / SRE Consultant UK
SRE & Observability Consulting — Reliability Practice, Not Just a Dashboard
Most organisations already have monitoring tools. Fewer have an SRE practice: alerts with ownership, dashboards tied to service objectives, and incidents that flow cleanly into ITSM so operational learning becomes part of delivery.
The practice layer above the monitoring platform.
The existing Monitoring & Observability service covers platform architecture and tooling. This page is about the operating model layered on top: SLOs, alert discipline, ownership, incident workflow, CMDB tagging, and the route from a symptom in Grafana, Zabbix, Splunk, SCOM, ELK, or CloudWatch into accountable service improvement.
SLO and alert design
Turn noisy monitoring into service-level signals that have owners, thresholds, escalation paths, and a clear connection to customer impact.
ITSM integration
Wire alerts, assets, incidents, and workflow into ServiceNow or your ITSM platform so operations teams work from one reliable operating picture.
Operational automation
Automate agents, tags, CloudWatch alarms, patching evidence, collector deployment, and reporting pipelines so observability survives daily change.
Anonymised delivery evidence.
- For a cloud managed-services provider, designed and built an AWS-hosted monitoring solution integrating Zabbix and Grafana with ServiceNow incident management, AWS SSM agent deployment, CloudWatch alarms, and asset-tagged performance data.
- For a UK government-focused hosting and reseller platform, deployed Zenoss, ELK, Zabbix, Splunk and ITSM tooling with DevOps and ITIL integration, including custom automated integrations back into ServiceNow.
- For an IL3/OFFICIAL-compliant government cloud platform, built the monitoring and automation toolset using hubs, collectors, SCOM integration, and a customer self-service patching portal.
When this fits.
This service fits organisations with fragmented monitoring stacks, unclear alert ownership, or incident processes that never feed back into design. It pairs with DevOps and Automation when the same work needs repeatable deployment, patching, and configuration management.