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Unicorn Consultants

Delivery, Automation, Product Systems

AI and real-time communications architecture, designed for enterprise reality.

We combine cloud, artificial intelligence, and two decades of telephony and IP communications experience to design AI-enabled platforms that integrate cleanly with people, processes, and existing systems.

Specialist capabilities.

RAG & knowledge systems

Retrieval-Augmented Generation architectures that connect private knowledge, permissions, auditability, and operational workflows.

  • OpenAI APIs
  • Azure AI Services
  • Vector search
  • Governed retrieval

Agentic AI solutions

AI agents designed around clear boundaries, human approval, system integration, telemetry, and business controls.

  • Agent workflows
  • Tool integration
  • Guardrails
  • Observability

AI-powered communications

Voice, IVR, contact-centre, and Teams Phone architectures that use AI to improve routing, self-service, summarisation, and assisted workflows.

  • AI/IVR
  • Teams Phone
  • SIP
  • Contact centres

AI that fits the operating model.

Good AI architecture is not just prompts and models. It needs identity, security, data boundaries, integration patterns, cost control, observability, and a route into support.

  • OpenAI and Azure AI Services architecture.
  • Asterisk, OpenSIPS, SIP, IVR, and contact-centre integration depth.
  • Secure-by-design patterns for regulated and enterprise environments.

Shape an AI platform your teams can trust.

Use us to assess AI opportunities, design a RAG or agentic platform, modernise voice workflows, or integrate AI into existing communications and service operations.